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Noticeboard

DID YOU

KNOW?

It is now possible to make, cancel and check appointments on line.  It is also possible to request repeat medication on line (as well as via the website).  Please come to the surgery to register for this service.

Patient Participation Group

Patients, we welcome your input to help us develop surveys, services, local  priorities and take action.

By giving us your email address, we will be able to contact you from time to time to ask your views to  help shape your local service.

Please email your name and date of birth to:

HAVCCG.PPGMaylands@nhs.net  

If you would like to participate.

Maylands Patient Group 

In January 2011 the surgery set up a patient group.  The aim of the group is to provide a forum for our patients to discuss health promotion and local voluntary and social activities.  For more information, please see Items on the right of this screen, or contact Ruth Thacker, Assistant Manager.

We have a dedicated email address for the PPG which is hav-pct.ppg-maylands@nhs.net

Vaccinations

The surgery now offers the Yellow Fever vaccination

PALS

PALS (Patient Advice and Liaison Service)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.


Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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