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Noticeboard

DID YOU KNOW?

It is now possible to make, cancel and check appointments on line.  It is also possible to request repeat medication on line (as well as via the website).  Please come to the surgery to register for this service.

Patient Participation Group

Patients, we welcome your input to help us develop surveys, services, local  priorities and take action.

By giving us your email address, we will be able to contact you from time to time to ask your views to  help shape your local service.

If you would like to participate, please leave your name and contact details at reception. Thank you

Vaccinations

The surgery now offers the Yellow Fever vaccination

MAYLANDS PATIENT GROUP 

 

 

MAYLANDS HEALTHCARE - FORMATION OF A PATIENT PARTICIPATION GROUP

 

INTRODUCTION

 

This leaflet is to inform you that as from March 2011 Maylands has established a Patient Participation Group (PPG) to be a forum to discuss topics that benefit the practice and patients and take issues forward to more practical applications

 

WHAT IS A PATIENT PARTICIPATION GROUP?

 

The idea is to work with the Medical, Nursing and other support staff within the practice to provide practical support and to help patients to take more responsibility for their own health

 

The PPG will seek to improve communications through its own newsletters and through the practice website along with the use of notice boards and direct communications within the Surgery

 

MORE ABOUT WHAT A PPG CAN TRY TO DO

 

·         Communicate to patients how recent changes to NHS will affect services provided

·         Letting the practice staff know more about the level and standard of service they provide from a patient perspective

·         Helping the practice decide on overall service priorities

·        Helping patients understand more about their medical condition/problems including talks on individual topics, eg Diabetes and Heart Disease

·         Information on help available and support groups and networks

·         Improving the experience of attending the Surgery

·         Understanding from you the patient, your suggestions for improving the service you get

WHO WILL BE ON THE PPG?

 

Initially there is representation from the GP’s, Practice Manager and reception staff plus 5 or more patients drawn from across the practice

This is flexible and can be adapted as the group gets more established and needs emerge

 

WHAT THE PPG IS NOT ABOUT

 

We will not deal with individual patient complaints, there is already a well established procedure to deal with these

We will not tell the professionals how to run their clinical services

 

HOW DO PATIENTS COMMUNICATE WITH THE PRG?

 

You can write to our Chairman care of the practice address

You can talk to us when any of the members of the PRG are in the surgery whilst you are there

 

HOW WILL I GET THE NEWSLETTER?

 

·         Copies will be available at the surgery

·         Copies will be attached to repeat prescription

·         Available on the practice website

 

SO IT’S BACK TO YOU

 

The PRG will only work well if patients communicate with us.

We already have ideas but we need your input

 
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