Include a copy of your full practice report Local patient participation report: Maylands Healthcare has both a PPG and PRG. The PPG has ten members, a Chairman and secretary. The PPG members are also members of the PRG. A There are 14685 registered patients. There were 26 members in the PRG at the time of the survey and we are still actively recruiting. Practice population – 7232 male and 7453 female Ethnicity* Under 16 14.46% White British 83.15% 17-24 13.87% White Irish 1.55% 25-34 12.26% White and Black Caribbean 0.32% 35-44 11.80% White and Black African 0.79% 45-54 16.55% White and Asian 0.03% 55-64 13.28% Indian 2.08% 65-84 15.66% Pakistani 0.35% Over 84 2.17% Bangladeshi 0.72% Caribbean 0.56% African 0.89% Chinese 0.32% Any other 0.89% PRG profile – 12 male and 14 female Ethnicity* Under 16 - White British 0.13% 17-24 - White Irish 0.44% 25-34 0.11% White and Black Caribbean - 35-44 0.23% White and Black African 0.006% 45-54 0.28% White and Asian - 55-64 0.25% Indian - 65-84 0.26% Pakistani - Over 84 0.62% Bangladeshi - Caribbean - African - Chinese - Any other 0.76% * Some patients prefer not to answer the ethnicity question. B To ensure that the PRG is representative, we made leaflets available in the surgery for all patients visiting the surgery and patients could also register via our website. C We emailed the PRG group to ask them to put forward suggestions for questions for the survey. The PRG group responded and the questions with the highest priority were selected. These questions were subsequently agreed by the group. D We surveyed 552 of our registered patient population. 42 patients were emailed via survey monkey and 510 patients who attended the surgery during February 2012 were surveyed. E We emailed the PRG with the results of the survey and asked for any comments they may have. F The results of the survey indicated that although some of our practice population do not have access to a mobile phone or the internet, most would like more services to be available via these routes. The results also indicate that most of the patients surveyed are satisfied with the services offered by the practice. G Of patients surveyed: 55% would like to see a practice newsletter available on the website 38% had no opinion 7% disagreed 92% agreed that reception staff are courteous, friendly and efficient 5% had no opinion 3% disagreed 76% agreed that a text reminder would help patients keep or cancel appointments 16% had no opinion 8% disagreed 90% are satisfied with the service offered by the surgery 4% had no opinion 6% disagreed 64% would like to be able to book an appointment on line 26% had no opinion 10% disagreed H Implementing the above results is something that we aim to achieve in conjunction with our PRG. |